Customer Testimonials

Dear Family Air Team,

I wish to say thank you for your hard work. I am a firefighter who was on shift and received a frantic call from my wife that our AC went out in the middle of the night. Our home was getting steadily warmer and she was having a hard time keeping our 4-month old son cool. Unfortunately in my profession we cannot simply take time off whenever we need it to run home for these kind of things, so I began to call around instead. One of your technicians, Mark, called me and showed up at around 6 pm on Sunday to start work on our unit. He looked around, found the problem and worked with the supplies available to fix our improperly installed unit. Mark was kind and easy going, he was open to answering my questions and even showed me a few things about my AC.

To go a step further; Mark also helped me neighbor who’s AC went out on Friday. While he was packing up my neighbor struck up a conversation and Mark did a quick look on their system and helped them determine the problem the same night which was nice because they still had a while before anyone else was available to come out.

Overall, I just wanted to say thank you for being willing to work during weekends and evenings when other companies were pushing us off to other days. Mark did a great job and was a fantastic representative of your company and we all appreciate it. Thank you.

Respectfully,
-Paul

Dear Family Air,

My wife works out of the house and we had Evap Cooling in our home. As you might imagine, after last summer’s record heat, that she swore if we didn’t switch over to A/C, I was going to be a lonely man with my Evap cooling!!!  Family Air to the rescue…I contacted them through Yelp, Kurt called, made an appointment to come review the existing set up, took about 45 minutes to examine and come up with SIX options for us. Two days later, we made our decision and called Kurt. He came out the next day and we signed the agreement. I asked him when we would be scheduled for installation, he told us they could begin the following Monday at 8:00 am.

Monday morning came and Kurt, Steve and James all showed up on time. Kurt showed Steve and James what we had ordered and requested and BAM off to work they went. (I should add, that I forgot to take my Harley out of the garage to give them better access, and they were so careful not to even rub against it…so I’m REALLY thankful.) They finished the job at about 5:00 pm, gave us a thorough walk through on the system, cleaned up the site and even moved the Evap Cooler around to the back of my lot so I could use it in one of my garages!! (They’ll be back to install that too- they just don’t know it yet!!!)

Well, needless to say, we are extremely happy with Family Air and I won’t have to be a lonely man with Evap for the rest of my days!!! Great Job to everyone involved, great team effort and now we (I) can live in peace!!

– Rick T.

From 96 reviews
Integra Dance Arts

Family Air is a wonderful company. They have replaced my home air conditioner and serviced units at my rental property and business. They are responsive, on time, and professional.

Response from business owner

THank you this morning two of us had the pleasure of your post

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Diana Tollenaar

Family Air diagnosed my HVAC . There labor for replacing coils was the lowest cost from 2 other local competitors. They serviced my Rheem unit and took care of the warranty on parts for me. They also matched the refrigerant to the …

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JoAnn Hoppel

I met the Company thru a visit to my former employer. IHaving been in construction for many years, I felt confident that they were committed to excellence and not ripping people off.

While on a trip to visit my Grandson out of state, my …

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Thom Lewis

I ask a lot of questions. Tim, as usual, was happy to answer them that is why I always ask for him when it comes time for servicing. Family Air has helped us keep our 25 year old HVAC system running. Thank you.

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Andy Colyer

These guys do a terrific job. They give fair prices and have outstanding service. Bravo!

Response from business owner

Thank you!

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Michael Cardwell

This is the third time we have used Family Air. We had them do a major replacement of our old inefficient furnace and AC unit. The experience from estimate to install and operation was flawless. They worked around our schedule, showed up on…

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Response from business owner

Thank you to a Great start of my day!

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Kelly Powell

I have been a very satisfied customer for about two years now, and recommend Family Air to everyone. Recently my 83 year old mother had her AC unit checked out by her regular service company. Less than a week later, her AC died. Temps at …

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Response from business owner

Thank you for taking the time to review

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Dan Kalm

Good people good family good technicians. I highly recommend them.

Response from business owner

Thank you so much for the kind words! Have a great day!

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Pat Bailey

Family air is a great company. We’ve used them multiple times for multiple projects and just regular service. Prices are moderate, service is fantastic.

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Ralph Concepcion

The best company in pima county.

Honesty and responsible.

Is very hard to find companys like that.

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Stephanie Ryan

Installed our unit in 2013 and have serviced it since- though, there has only been one or two (minor) problems at all since then so service has mostly been us asking for system checks. Professional, fast, on time, and reasonably priced. I …

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Virgil Cain

To be certain, dealing with this company was a pleasure at every stage. Scheduling a visit was uneventful, the serviceman was prompt and knowledgeable, and the price came in far under what I had feared the damage might be. I had budgeted an…

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Justin Petersen

I contacted Family Air to get a quote on a mini split that I needed for a home sale. I also did not want to spend an arm and a leg. Upon calling, I spoke to a very pleasant young woman who answered. I told her of the issue I had. She told …

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Ronald Kirk

Family Air is by far one of the best air conditioning companies my family has used. They are honest,caring and wonderful people you could ever meet. My family will never go to anybody else as long they are in business. Give Family Air a …

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Steven White

Once again Family Air did a fine job. Greg did a great job trouble shooting a couple of problems. They always have fair prices and show up and complete the job. Thanks Steve

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Stephen Sweat

We love Family Air. Always great service. Professional and knowledgeable. Won't use anyone else.

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Shelly Glandon

Tim and Kurt were great to work with. They suggested a cost-effective way to repair my AC system, while other companies wanted me to replace the whole system.

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babagwa babagwa

If I could give this company 10 stars, I would. This company would bend backwards for you to get your system running! Starting with the office staff Faith and Crystal, Ken the technician always on time, knowledgeable and nice. Thank you Jim…

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Lara Fisk

The sales rep., Kurt< was FANTASTIC!! Honest, flexible and extremely helpful. I will go nowhere else.

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Peter Else

The two technicians from Family Air showed up on time, worked efficiently, and charged exactly what the estimate said they would charge. So far, the system is working well, but it has not been tested under really hot conditions yet. I'll …

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David Ruppert

Service has not been provided yet. Will give full review after first service.

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William Duff

Jonathan Estorga, Family Air Conditioning, did an outstanding job explaining what was needed in our new air conditioning unit. He described with easy to understand terms how the American Standard unit would be ideal for our house.

The team …

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adele abrams

Service by Ralph was excellent! He was thorough, friendly and knowledgeable.

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Douglas Shupe

Gregg from Family Air made the service call on April 12th. Integrity, character and honesty. Fair price and would recommend to everyone. The name FAMILY says it all. Will call them again before winter for heat pump check. Thanks Again!

Response from business owner

Thank you for taking the time to review Family Air as well as Greg. Have a great day!

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Deb Dedon

Family Air installed my Rheem in 2014 and have provided prompt support and reassurance that it stays in top running form. Thanks guys!

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John Grounard

I was quite pleased with the work done by Family Air. I would highly recommend them.

I just had Family Air back to my house in February 2019 due to a heating issue. They were able to resolve the issue. Everyone should use them.

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John Scheuring

These people are downright honest and downright competent----and downright affordable. What more can you say about an AC company now days ?

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Dawn Bedell

Would recommend these folks to everyone, knowledgeable, friendly staff, will not try to sell you things you don't need, air conditioning installers you can trust

Response from business owner

Wow! I had to get online to check out something for my brother and found this. Thank you!

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Trish Williams

The best and most professional service in town! Thank you Jim Beard and team!

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Jennifer Merkle

All of the service I have received from Family Air has been timely, efficient and reasonably priced. They are a great company with a wonderful staff. I highly recommend Family Air to anyone in Tucson.

Response from business owner

Thank you for the kind review. I happen to have an office/rain day and is so appreciated. Have a great day!

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Libby Czopek

I was very pleased with my experience with Family Air. They gave me options, answered all my questions, showed up when they said they would, did a great job and cleaned up after they were done. I'm so happy with my new system. Thanks guys!

Response from business owner

Thank you for the comments, have a great day!

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Claire R

Very helpful. Would definitely recommend.

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Bill Strang

Ken provided timely, quality service, along with a review of his work.

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Mark Nicholas

My son had his air conditioning replaced, and was Happy with the best price and great service and installation. I called for a repair which was completed fast and at a very reasonable price. I will call them again when the need arises. …

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Response from business owner

Thank you, have a great day!

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Jennifer Mohr

I called Family Air after receiving a very high quote for my work and a lot of communication issues from my regular AC repair company. Family Air gave me reasonable bid and completed the job without hassle. There were a couple small issues …

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Stephen Turcotte

Tim is fantastic, we have used him twice in the past few months.

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Lewis Brooks

They did exactly what they said they would do. they gave a estimate quote and stuck by it. They said the install team would survey the site on Monday – and they did. They said they would be in 8:30 AM on Friday and it would only take one …

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Michael Tate

I have used Family Air many times and they always come through. I recently had a part go bad on my ac and their technician Greg worked late into the evening to make sure my system was repaired and working the way it should be before he left…

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Response from business owner

Thank you so much

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Nicholas Kondon

Start to finish a great experience. We faced several questions: repair or replace, redesign safety systems in crawl space, etc. We got professional pros and cons for each choice. The work started and finished on time and on budget. We think…

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Response from business owner

Thank you and have a wonderful day!

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Keonan Yardley

I love this company! I have used them for properties I manage and my own property. Sometimes you have to wait a while for an appointment,

but it is worth it.

Response from business owner

Thank you for having Family Air as your heating and cooling provider!

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Melissa Callahan

James and his team at Family Air Air are the best in the business. When we called to tell them that the front AC unit at my preschool had breathed its last breath, they came to the rescue that same day with 2 portable units to keep the …

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Response from business owner

Thank you! So appreciated!

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Carol Cramer

Your guys were thorough and fast They cleaned up after themselves and were very polite Enjoyed having them here.

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JetsetterMaps

Great company. I trust them with all my AC needs!

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James Beard

To all customers

During times of distress in my industry we see both sides of customers thrilled and upset. There is always something however minor or extreme can change the output of the day. Our days during the summer start about 4:30-5:…

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Ron Shotts

After 25 years, my AC decided to die. I called Familyair and Jim came out and gave me a cost for a new AC. The price was right, but, moreover, the installation and followup service was even better. Familyair is very professional and care …

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Susan Costell

Ever since I bought my home, my biggest fear was my heat pump going out. Family Air promptly ended those fears. From the first call and technician showing up at my house, I felt like I had made the right decision by calling them. They were …

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Bob Barnhill

Excellent, knowledgeable employees. Professional job done by all. Totally satisfied with the work done as advertised. Would recommend Family Air anytime. Thank you all.

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Bob Dunwoody

Good work. Basic knowledge about A/C systems. Employee very competent. Cost was not great but ok.

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Elena Zurheide

Very nice and they do daily check in's it seems. Install scheduled for Monday. I'm excited. update: it was a smooth install and they were very respectful.

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Damon Day

I am very satisfied that I picked Family Air for my Jeeves & Co Homewatch business. Your technicians are the best, this last time catching a slipshod install (by others) of a drain tube, and correcting it while there for a routine check.

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Colleen Rafferty

We just had a new Air Conditioning and Heating unit installed and we couldn't be happier. The staff in the office, the owner, and the installers were fabulous. We got just the right unit for our home and price range and it was installed …

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chris trafton

Thank you FAMILY AIR TEAM from all of us at Tucson Rolling Shutters & Screens. We just had Family Air replace both AC units on our corporate office. They explained our options and made professional suggestions. We went with their …

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Kevin Pierce

AC unit in my house was built in '96. Freon is cost prohibitive even with a home warranty. AC unit would cool sometimes to 80 if it was also cool outside. I asked for quotes from 5 places. Jim Beard got back to me within 15 mins and worked …

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Mack Norris

Our AC went out, called a repairman, quoted me $4,000 to $7,000. Our Heating and Air is 1 unit. He said it is warn out. Cost, $300.00. to tell me that and add 1 lb. of R2.

A friend from church gave me the number to Family Air. The repairman…

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Finn Jake

Called Family Air in the middle of summer for bids on a whole new unit. Kurt came out promptly and was the only person to spend the time to measure all my windows to ensure an adequate unit would be proposed. Kurt got me the bid quickly and…

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Dale Burt

I found this company on yelp and used them based on the reviews. They did not disappoint. Their technician Mark was thorough, courteous and got us up and running at minimal cost. Honest business, I'll use them again!

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Ralphhaysroofing Ekstrom

Great company! You have a great staff. Communicated with us every step of the way. Alex was pleasant and educated us on how the system works That, is great customer service. From one business to another Thanks!

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Dale Slaughter

We have used Family Air on multiple properties and they have always been the best. Honest, trustworthy, professional and very competitive on pricing. They continue to perform at a high level for our business and personally.

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David Knoff

They care about doing the right job and doing it well. The owner is happy to help diagnose the issue over the phone. I tried a few things to fix my AC which narrowed down the problem so it was nice that we were able to work through the …

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Jeff J

I had four estimates to replace my ac unit and Family Air was the best price. The whole process from estimate, installation and customer services was top notch. With Family Air you don't get the high pressure sales pitch. They don't try to …

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Mary Alice Frei

Family Air definitely lives up to their name. This company really cares about you and your concerns. James installed our new system and took great care in any retrofitting that needed to done. Highly recommend, James made sure we understood…

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Jennifer Brown

I have been using Jim for over 10 years on multiple properties. He and his crew are always friendly, prompt and extremely knowledgeable! I will never use anyone else. Fast service, dependable, and every tech has an unbeatable work ethic. …

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John Dwelis

Jim runs a great company. Call him for all your air conditioning needs. He'll fix you up.

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Jesus Medina

Kurt went above and beyond for us! In less than a week, we got a quote and had our new AC unit installed. Way better price than other companies. Thanks Family Air!

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Dawn Nickel

We just had a new heating & cooling system installed by these guys and we couldn't be happier. They were outstanding throughout the process. This company is stellar. We highly recommend using them for all of your AC & heating needs.

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Bobby Sp

Prices are average but the service is exceptional.

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Frances&Frank Pitts

Family Air is the Best of the Best. I will ALWAYS use Family Air and I highly recommend them for new install or service. I have 4 AC units on 3 homes and they have installed 2 of the 4 units and maintain them all. Jim and the rest of the …

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Response from business owner

Thank you so much. After a long day I come home and go thru emails and saw yours. Thanks again!

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Matt Phillips

Without going into sticky details; I have to say.. Any company can come out and look impressive or do a good job but none of those things matter when life throws a problem into the mix. I measure my experiences by the integrity of a company…

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Response from business owner

Thank you so much! Have a Great Day!

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Lauren Schultz

OUTSTANDING SERVICE! The staff is professional and friendly.

The owner/technicians work above and beyond expectations and are always courteous. A+ A+ A+ A+ A+

Response from business owner

Thank you so MUCH!!!

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Tiffany Thornton

We went with Family Air because of all of the great reviews...and they did not disappoint! Tim gave me a call about 30 min prior to arrival, so I wasn't stuck at my house waiting for him. He was very professional and thorough. After reading…

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Kerrie G

They were very friendly, prompt and didn't "mansplain", which was wonderful. I highly recommend them.

Response from business owner

I like that new term to me mansplain!

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Jeanie Churchwell

They were amazing!! Had to specially order tye part. The owner came and looked at the issue free of charge! That was so helpful since it was supposed to be covered by a home warranty and am still fighting out the issues with them. The …

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Response from business owner

Thank you so much! Have a great day!

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Patricia Pinzon-Pitts

I really liked the fact I called on Sunday and they came that afternoon and fixed my AC. I also made an appointment for them to come and clean the AC Unit and my Ac has been working great.

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Becky Plowden

Couldn’t be happier with this company!!! We needed a new motor, Ken was here at 8am, Invoice came in less than estimate, unit sounds and works like BRAND NEW!!!! We will NEVER use any other company for our heating and cooling needs!!!! Ken …

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Response from business owner

Thank you! I just got in the office from helping Ken, He is a good man!

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Yvette Boch

Such A great friendly and honest company!!!

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Elizabeth Newton

Family Air were great. They came out fairly quickly given the time of year. They explained what was broken and fixed it at a reasonable cost.

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Mike G

We needed a new HVAC system and we went with Family Air because Jim, the owner went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and …

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Pat Jury

Overall experience has been excellent. We received quotes from several companies. Family Air was professional, friendly, and efficient. No sales pitches, honest discussions, and reasonable prices that beat all the other companies. We …

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David Upham

Our 13-year-old A/C unit died and was not covered by our home warranty company. We called Family Air, LLC and they were able to install a new and upgraded unit within just a couple of days. All techs were professional and personable, and …

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Karin Sandfort

Family Air installed 3 air handling units at our Tucson house.They were unbelievably easy to work with. They were dependable, punctual, cost efficient and personable. What a refreshing change of pace from the usual service/contractor …

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mike pentacoff

The Family Air install team was knowledgeable and supportive in the install of a replacement split system in a 70 year old structure. Equipment placement was critical to code compliance and they were flexible in meeting two placement …

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Veronica Huerta

our experiance with Family Air was over the top, they not only provided excellent service but amazing customer service, Our Tech was Tim, he came to our business Viking car wash with a positive and friendly attitude and had no problem …

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James Frazier

Everything from the quote to the final installation went smoothly as expected. Great customer service, I would highly recommend to friends, family and other colleagues.

Thanks again Family Air for making our burning hot facility cool and …

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Darlene Ernst

We had Family Air replace one of our units that failed in 2015. When the second unit failed last week we didn't hesitate to call them again. They provided the same prompt response, fair price and very professional and courteous installers. …

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Kameron Hanson

I took close to a dozen competing proposals and bids to replace my non-functioning A/C-Furnace with a new unit. In my own research, I kept coming to the same advice: It isn't the unit you buy, it's the people who install it that matter. As …

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Dave Maloney

I was very impressed with the inspection of our house and the detail that was written on the estimate. You were more expensive than a competitive bid, but all of my questions were answered. Thank you.

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Gerard Raneri Your Mobile Dog Trainer

I signed up with Family Air for their Maintenance Agreement. So far they came out three times. All three times I was impressed and pleased with their service. The service men seem to truly know what they are doing and are polite and …

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Trevor Dickerson

In a time where many companies put profits before quality and service, it's refreshing to find a company that is an exception to the trend. Family Air is that company. They put the time and effort into designing the most efficient (cost …

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Colleen Laszakovits

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home …

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Patrick Mcclanahan

James treats his customers just as his company name says, family! His service prompt and complete. The workers congenial and diligent. The follow up thorough. You can't go wrong with Family Air...they're family!

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Gerald W

I have always had great experiences with Family Air. This time was no exception. Josh confirmed that my condenser fan needed to be replaced and also suggested that we replace our pitted contactor at the same time. He arrived on time, …

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Nacny G

Very professional, very prompt, excellent paper work, excellent job at our inspection. I would recommend Them and would also use them again.

Tucson Tena

Highly recommend Family Air! This business will stand behind their products and service. We had a challenging situation and they saw through every detail to the end. They would respond promptly, regardless of time of day or day of the week…

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Samuel Swegle

We needed a new air conditioner/heater for our home. We met with half a dozen different companies. Family Air was a company that a close friend recommended. When we met with Jim, he was very interested in understanding our concerns and …

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David D

Great experience working with you guys.

Diane VanHandel

Not too many heating and AC businesses like this left. Small business, good ethics, didn't try to sell me an overpriced "contract" like all the others. They were courteous, prompt, and didn't charge an outrageous price to fix my old AC unit…

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Response from business owner

Thank you for your kind words, it does mean a lot! Have a Great weekend!

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