Customer Testimonials

Dear Family Air Team,

I wish to say thank you for your hard work. I am a firefighter who was on shift and received a frantic call from my wife that our AC went out in the middle of the night. Our home was getting steadily warmer and she was having a hard time keeping our 4-month old son cool. Unfortunately in my profession we cannot simply take time off whenever we need it to run home for these kind of things, so I began to call around instead. One of your technicians, Mark, called me and showed up at around 6 pm on Sunday to start work on our unit. He looked around, found the problem and worked with the supplies available to fix our improperly installed unit. Mark was kind and easy going, he was open to answering my questions and even showed me a few things about my AC.

To go a step further; Mark also helped me neighbor who’s AC went out on Friday. While he was packing up my neighbor struck up a conversation and Mark did a quick look on their system and helped them determine the problem the same night which was nice because they still had a while before anyone else was available to come out.

Overall, I just wanted to say thank you for being willing to work during weekends and evenings when other companies were pushing us off to other days. Mark did a great job and was a fantastic representative of your company and we all appreciate it. Thank you.

Respectfully,
-Paul

From 86 reviews
Randy Lyle

Thank you Family Air for saving my friend from an unscrupulous company – Orangutan Home Services. I could make this a very long post, but suffice it to say that instead of my friend being sold an oversized, overpriced, complex Bosch heat …

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Richard Giuliani

Yup, I now understand why they get the ratings they do!

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Finn Jake

Called Family Air in the middle of summer for bids on a whole new unit. Kurt came out promptly and was the only person to spend the time to measure all my windows to ensure an adequate unit would be proposed. Kurt got me the bid quickly and…

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Kevin Pierce

AC unit in my house was built in '96. Freon is cost prohibitive even with a home warranty. AC unit would cool sometimes to 80 if it was also cool outside. I asked for quotes from 5 places. Jim Beard got back to me within 15 mins and worked …

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Bob Dunwoody

Good work. Basic knowledge about A/C systems. Employee very competent. Cost was not great but ok.

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Susan Costell

Ever since I bought my home, my biggest fear was my heat pump going out. Family Air promptly ended those fears. From the first call and technician showing up at my house, I felt like I had made the right decision by calling them. They were …

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Elena Zurheide

Very nice and they do daily check in's it seems. Install scheduled for Monday. I'm excited. update: it was a smooth install and they were very respectful.

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Debbie Hemsworth

Great service. Reasonably priced.

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Darlene Ernst

We had Family Air replace one of our units that failed in 2015. When the second unit failed last week we didn't hesitate to call them again. They provided the same prompt response, fair price and very professional and courteous installers. …

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Colleen Laszakovits

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home …

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Gerard Raneri Your Mobile Dog Trainer

I signed up with Family Air for their Maintenance Agreement. So far they came out three times. All three times I was impressed and pleased with their service. The service men seem to truly know what they are doing and are polite and …

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Kameron Hanson

I took close to a dozen competing proposals and bids to replace my non-functioning A/C-Furnace with a new unit. In my own research, I kept coming to the same advice: It isn't the unit you buy, it's the people who install it that matter. As …

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Pat Jury

Overall experience has been excellent. We received quotes from several companies. Family Air was professional, friendly, and efficient. No sales pitches, honest discussions, and reasonable prices that beat all the other companies. We …

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James Frazier

Everything from the quote to the final installation went smoothly as expected. Great customer service, I would highly recommend to friends, family and other colleagues.

Thanks again Family Air for making our burning hot facility cool and …

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kermit smith

Awesome

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Alex Chambers

Great experience with Family Air. Thorough, friendly, and quality work.

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LM

We chose Family Air because of their awesome online reviews and because their price and responsiveness was outstanding. We are completely delighted with this company on every level and highly recommend them. We replaced our HVAC system just…

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Richie Brevaire

Very helpful on the phone – easy to get financing and schedule appointments – thank you!

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Bill Wood

Family Air has always been on time, professional, cost effective and has great service response! We have used them at our home as well as at our place of business. We recommend Jim and his staff to all our friends and customers in need. …

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Elizabeth Newton

Family Air were great. They came out fairly quickly given the time of year. They explained what was broken and fixed it at a reasonable cost.

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Colleen Rafferty

We just had a new Air Conditioning and Heating unit installed and we couldn't be happier. The staff in the office, the owner, and the installers were fabulous. We got just the right unit for our home and price range and it was installed …

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John Bravo

Quick Professional service, As a Realtor for over 30 years I will continue to recommend Family Air to all my clients!

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Thomas Orr

Got a very fair bid on a split system for a rental property I own from Johnathan, scheduled an install for the following Tuesday and James and Rob did a fantastic job shoehorning in a brand new Rheem system. I am more than satisfied and I …

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Veronica Huerta

our experiance with Family Air was over the top, they not only provided excellent service but amazing customer service, Our Tech was Tim, he came to our business Viking car wash with a positive and friendly attitude and had no problem …

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Dave Maloney

I was very impressed with the inspection of our house and the detail that was written on the estimate. You were more expensive than a competitive bid, but all of my questions were answered. Thank you.

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Mike Pullman

Superior service in all areas.

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Lynn Badeau

We have used your company several times, we were always pleased with your work and your prices, thank you for your good service.

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Patricia Thomsen

Have used them for a few years now. The technicians are very efficient and know their job. Would highly recommend.

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Jeff Shelton

Great work! Will be using them again for more of my multi-family units!

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mike pentacoff

The Family Air install team was knowledgeable and supportive in the install of a replacement split system in a 70 year old structure. Equipment placement was critical to code compliance and they were flexible in meeting two placement …

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Patrick Mcclanahan

James treats his customers just as his company name says, family! His service prompt and complete. The workers congenial and diligent. The follow up thorough. You can't go wrong with Family Air...they're family!

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Gerald W

I have always had great experiences with Family Air. This time was no exception. Josh confirmed that my condenser fan needed to be replaced and also suggested that we replace our pitted contactor at the same time. He arrived on time, completed his work quickly and the bill was fair. You can trust Family Air to do what is needed at a fair price.

Scott Henderson

This company is professional and friendly. It's a pleasure to work with them.

...and their pricing is not high, either!

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Kathlene Koziol

I used Family Air for the first time 1/27/17, and they will be my go to A/C company from now on. I was very satisfied and will recommend them to friends and family. Thanks Family Air!

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Richard Burch

I see them being in business for another 20+ years!

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Nacny G

Very professional, very prompt, excellent paper work, excellent job at our inspection. I would recommend Them and would also use them again.

Trevor Dickerson

In a time where many companies put profits before quality and service, it's refreshing to find a company that is an exception to the trend. Family Air is that company. They put the time and effort into designing the most efficient (cost …

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Mike G

We needed a new HVAC system and we went with Family Air because Jim, the owner went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and …

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Lawrence Webber

Andrew came out to do an inspection. He took his time and thoroughly inspected the AC and heating components. I refer them to all my friends and family.

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Mellissa Palmer-Beard

Great Service

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Jeff Douglas

Replaced a 20 yr old unit with a new unit. The install was very challenging but completed without any issues. The new unit is working well so far. The overall experience was very positive from the planning of what unit was needed to the …

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Ron A

Great company , solve my issue with A/C quickly and professionally.

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Marcia Winick

Unfortunately, we had a heat pump installed in May

and this summer we had a leak in the roof because of

a faulty installation. The new unit was not sealed properly

and allowed the wood the unit was on to rot and cause

damage to the roof and…

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Lisa Riddle

I needed a new A/C and heater installed in my home as mine was 20 plus years old and had multiple repairs. I contact four different companies to come out and submit proposals. Three worked with TEP including Family air and one did not. TEP …

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Karin Sandfort

Family Air installed 3 air handling units at our Tucson house.They were unbelievably easy to work with. They were dependable, punctual, cost efficient and personable. What a refreshing change of pace from the usual service/contractor …

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David Upham

Our 13-year-old A/C unit died and was not covered by our home warranty company. We called Family Air, LLC and they were able to install a new and upgraded unit within just a couple of days. All techs were professional and personable, and …

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jerry harmon

I recently had a problem with the AC at a rental property and Family Air was the only company who suggested a repair that if it failed within 60 days the cost of the repair would apply towards a more expensive repair or replacement. Todd …

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Delia Stevenson

I highly recommend Family Air. Trustworthy, professional, and friendly service are the qualities that best describe this business. Family Air will take care of you!

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Herbert M. Sams

I had a 20 year old system replaced in my house on 07-12-2016. I received a quote for a two stage system that seemed very reasonable to me. Needless to say I upgraded my system from the previous one and with that came many different issues …

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J. McClary

I have had an extremely positive experience with Family Air Cooling & Heating. Recommended highly!

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Laurel Kuhn

Family Air replaced my A/C unit on time and on budget. They were prompt, courteous even cleaned up after themselves. They were able to get it estimated and installed within a week. I would recommend them highly.

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Erin Donathan

Trustworthy and on time

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Tucson Tena

Highly recommend Family Air! This business will stand behind their products and service. We had a challenging situation and they saw through every detail to the end. They would respond promptly, regardless of time of day or day of the week…

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CARL WM OBERG

Our home has zoned heating & cooling, with three gas packs. We've used Family Air for at least five years on a contract basis. Their technicians service the units twice a year. Family Air is prompt, dependable, and trustworthy. The last …

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David D

Great experience working with you guys.

Samuel Swegle

We needed a new air conditioner/heater for our home. We met with half a dozen different companies. Family Air was a company that a close friend recommended. When we met with Jim, he was very interested in understanding our concerns and …

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R Bright

I got a very reasonable quotation for a replacement heat pump from Jim and a great experience with the office and installation staff. Josh went above and beyond to make sure everything was working right and to qualify for a TEP rebate. I …

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Antonio Torres

I trust Family Air LLC. They proven themselves over and over, again

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Glynda Krahenbill

Always great service. Tech called to let me know he was running late and then called to say where he was and about how many more minutes he would be. He addressed the problem promptly and got our system up and running again. Quote for the …

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Donna Watt

They gave us very prompt, thorough and reliable service

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imgrado

Management took extra care to fix an issue from the past couple of years! Thanks Family Air! Now I just need to make sure it leaves my credit report!

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Tom Berger

Family Air was excellent! They explained the the cause of our problem and made a quality repair at a reasonable price. They are now our A/C Repairer for our rental properties and our home.

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James Norwood

Outstanding!

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Colonia de Tucson Colonia

I like the fact that Family Air is reliable at the time you really need them for service. Not only do they do a great job, but they also have great prices on there services!

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David Ollanik

I have been using Family Air for my personal home as well as my rental units for years and trust them completely. I get great personal service and it is always prompt and complete. I highly recommend them to anyone looking for an honest and…

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Joyce Evangelist-Ajvix

Great company! I got an HVAC system installed with no problems, after being told by another company that this would be impossible. Not only was this done, but it has been 2 years and I just had the annual inspection done. Things are going …

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Karl Rifenbark

This past June, I turned on my aged A.C., and nothing but hot air... again! For the past several years, I've used the services of Family Air to nurse the ol' gal along, but after 30 years of faithful service, I knew it was a goner.

I called…

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Kuo Shiuan Peng

High efficiency, good service, really professional skills!

Maybe it's not the cheapest one, but the total service is really good.

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Steve Bennett

These guys are great. Local family business, great customer support and very competitive pricing. I always call them first.

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Seleana K

We had our new a/c unit installed by Family Air last year and it was a great experience. This summer it started acting up and wouldn't turn on. The first guy that came out ran some tests and said everything was fine and it must have been a …

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Jean Badeau

We've used them twice and think they provide good service.

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greg c

The best my go to for AC repair

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Karen King

Family Air has always given good, prompt, reliable service. Karen King, former owner/broker of Horizon Property Management, LLC.

Response from business owner

Thank you for all the opportunity!

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Gregory Paielli

We use Family Air as one of our vendors in our Property Management business, They are very prompt, honest and knowledgeable in the work performed. I would highly recommend them.

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RON SHOTTS

I needed a new A/C. I contacted Jim at Family Air as well as other A/C companies in the Tucson area. Jim came out, assessed my need and promptly provided a proposal. Jim was head and shoulders less expensive than any other company. But, …

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Response from business owner

Thanks so much!

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Earl Hipp

On our annual tune-up, Family Air again showed the professionalism we first saw when they installed our heating and cooling system. Not only did we get the promised, no-charge (and thorough) tune up, but I learned some new things about our …

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Response from business owner

Thanks so much! Have a Great Day!

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Diane VanHandel

Not too many heating and AC businesses like this left. Small business, good ethics, didn't try to sell me an overpriced "contract" like all the others. They were courteous, prompt, and didn't charge an outrageous price to fix my old AC unit…

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Response from business owner

Thank you for your kind words, it does mean a lot! Have a Great weekend!

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J. DeBord

We have used Family Air a few times and have nothing but good things to say about them. They did good work, charged fair prices, were professional and courteous, and showed up on time. After having some bad experiences with other HVAC …

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Response from business owner

Woo Hoo!!!! Another Happy customer! Thank you so much, have a Great weekend!

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Mark Blosser

Family Air visited our home in Elgin (an hour's drive each way from Tucson) to assess our replacement system needs. They suggested a change in how we heat our home, because a heat pump does not work well at times where we live (we have very…

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Response from business owner

WOW! Thank you so much!

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Edson Egger

We have several properties and Family Air personnel have helped us with all of them. They have always been fair and honest and have responded quickly to our calls. Their prices are reasonable.

Response from business owner

I thank you for reviewing us at Family Air and for the opportunity to be your service provider. Have a Great day!

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nancy krause

Awesome Company, they are the best AC company I have dealt with!!!!!!! Thank you Curt

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Leigh H

I could not be more impressed with the a/c service provided by Josh. Although I have a home warranty plan, I decided to pay out of pocket, and, hopefully, get the job done correctly. What a great decision that was! Even though my system is …

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Jason Prock

Set an appointment online through their webpage. They called a little later to follow up. An appointment had cancelled and they asked if I would like them to come today. I said yes and they sent someone in the afternoon. Some time and an …

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Marshall Appell

These guys keep you cool when the heat is on

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Richard McGee

Doing business with James is always a pleasure. he is one of the most honorable and ethical people I have the pleasure of knowing. Keep up the great work and thank you! I would highly recommend Family air for any HVAC repairs.

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Phil Chavanne

I appreciate the work Family Air does on faulty and dirty AC units. Jim Beard is the owner of the company and he gives it his best. His business is my choice for my air conditioning. Not many guys around will answer your emergency calls and…

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