Customer Testimonials

Dear Family Air Team,

I wish to say thank you for your hard work. I am a firefighter who was on shift and received a frantic call from my wife that our AC went out in the middle of the night. Our home was getting steadily warmer and she was having a hard time keeping our 4-month old son cool. Unfortunately in my profession we cannot simply take time off whenever we need it to run home for these kind of things, so I began to call around instead. One of your technicians, Mark, called me and showed up at around 6 pm on Sunday to start work on our unit. He looked around, found the problem and worked with the supplies available to fix our improperly installed unit. Mark was kind and easy going, he was open to answering my questions and even showed me a few things about my AC.

To go a step further; Mark also helped me neighbor who’s AC went out on Friday. While he was packing up my neighbor struck up a conversation and Mark did a quick look on their system and helped them determine the problem the same night which was nice because they still had a while before anyone else was available to come out.

Overall, I just wanted to say thank you for being willing to work during weekends and evenings when other companies were pushing us off to other days. Mark did a great job and was a fantastic representative of your company and we all appreciate it. Thank you.

Respectfully,
-Paul

Dear Family Air,

My wife works out of the house and we had Evap Cooling in our home. As you might imagine, after last summer’s record heat, that she swore if we didn’t switch over to A/C, I was going to be a lonely man with my Evap cooling!!!  Family Air to the rescue…I contacted them through Yelp, Kurt called, made an appointment to come review the existing set up, took about 45 minutes to examine and come up with SIX options for us. Two days later, we made our decision and called Kurt. He came out the next day and we signed the agreement. I asked him when we would be scheduled for installation, he told us they could begin the following Monday at 8:00 am.

Monday morning came and Kurt, Steve and James all showed up on time. Kurt showed Steve and James what we had ordered and requested and BAM off to work they went. (I should add, that I forgot to take my Harley out of the garage to give them better access, and they were so careful not to even rub against it…so I’m REALLY thankful.) They finished the job at about 5:00 pm, gave us a thorough walk through on the system, cleaned up the site and even moved the Evap Cooler around to the back of my lot so I could use it in one of my garages!! (They’ll be back to install that too- they just don’t know it yet!!!)

Well, needless to say, we are extremely happy with Family Air and I won’t have to be a lonely man with Evap for the rest of my days!!! Great Job to everyone involved, great team effort and now we (I) can live in peace!!

– Rick T.

From 156 reviews
Claire R

Very helpful. Would definitely recommend.

via Google
Bill Strang

Ken provided timely, quality service, along with a review of his work.

via Google
Jennifer Mohr

I called Family Air after receiving a very high quote for my work and a lot of communication issues from my regular AC repair company. Family Air gave me reasonable bid and completed the job without hassle. There were a couple small issues …

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Mark Nicholas

My son had his air conditioning replaced, and was Happy with the best price and great service and installation. I called for a repair which was completed fast and at a very reasonable price. I will call them again when the need arises. …

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Response from business owner

Thank you, have a great day!

via Google
Lewis Brooks

They did exactly what they said they would do. they gave a estimate quote and stuck by it. They said the install team would survey the site on Monday – and they did. They said they would be in 8:30 AM on Friday and it would only take one …

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Stephen Turcotte

Tim is fantastic, we have used him twice in the past few months.

via Google
Steven White

Once again Family Air did a fine job. Greg did a great job trouble shooting a couple of problems. They always have fair prices and show up and complete the job. Thanks Steve

via Google
JetsetterMaps

Great company. I trust them with all my AC needs!

via Google
Carol Cramer

Your guys were thorough and fast They cleaned up after themselves and were very polite Enjoyed having them here.

via Google
Melissa Callahan

James and his team at Family Air Air are the best in the business. When we called to tell them that the front AC unit at my preschool had breathed its last breath, they came to the rescue that same day with 2 portable units to keep the …

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Response from business owner

Thank you! So appreciated!

via Google
Keonan Yardley

I love this company! I have used them for properties I manage and my own property. Sometimes you have to wait a while for an appointment,

but it is worth it.

Response from business owner

Thank you for having Family Air as your heating and cooling provider!

via Google
Nicholas Kondon

Start to finish a great experience. We faced several questions: repair or replace, redesign safety systems in crawl space, etc. We got professional pros and cons for each choice. The work started and finished on time and on budget. We think…

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Response from business owner

Thank you and have a wonderful day!

via Google
Michael Tate

I have used Family Air many times and they always come through. I recently had a part go bad on my ac and their technician Greg worked late into the evening to make sure my system was repaired and working the way it should be before he left…

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Response from business owner

Thank you so much

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Yvette Boch

Such A great friendly and honest company!!!

via Google
Becky Plowden

Couldn’t be happier with this company!!! We needed a new motor, Ken was here at 8am, Invoice came in less than estimate, unit sounds and works like BRAND NEW!!!! We will NEVER use any other company for our heating and cooling needs!!!! Ken …

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Response from business owner

Thank you! I just got in the office from helping Ken, He is a good man!

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Patricia Pinzon-Pitts

I really liked the fact I called on Sunday and they came that afternoon and fixed my AC. I also made an appointment for them to come and clean the AC Unit and my Ac has been working great.

via Google
Jeanie Churchwell

They were amazing!! Had to specially order tye part. The owner came and looked at the issue free of charge! That was so helpful since it was supposed to be covered by a home warranty and am still fighting out the issues with them. The …

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Response from business owner

Thank you so much! Have a great day!

via Google
Andy Colyer

Terrific job!

Response from business owner

Thank you!

via Google
Sarah Hosea

Another good experience with Family Air. We have been using this company for years with good results. Not only have Josh and Daniel been knowledgable but also personable. We plan on continuing to use and recommend them.

via Google
Michael Hammer

Honest, professional, friendly, reasonable rates.

Response from business owner

Thank you for the kind words, Have a great day!

via Google
Kerrie G

They were very friendly, prompt and didn't "mansplain", which was wonderful. I highly recommend them.

Response from business owner

I like that new term to me mansplain!

via Google
Tiffany Thornton

We went with Family Air because of all of the great reviews...and they did not disappoint! Tim gave me a call about 30 min prior to arrival, so I wasn't stuck at my house waiting for him. He was very professional and thorough. After reading…

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Carol Fedak

5 Stars! Family Air was great to work with. I called on a moments notice to have an issue taken care of at a tenant's home. Family Air worked in a timely manner with a "not so happy" tenant to restore her air as quickly as possible. I …

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Response from business owner

Thank you so much, have a great day!

via Google
Lauren Schultz

OUTSTANDING SERVICE! The staff is professional and friendly.

The owner/technicians work above and beyond expectations and are always courteous. A+ A+ A+ A+ A+

Response from business owner

Thank you so MUCH!!!

via Google
Matt Phillips

Without going into sticky details; I have to say.. Any company can come out and look impressive or do a good job but none of those things matter when life throws a problem into the mix. I measure my experiences by the integrity of a company…

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Response from business owner

Thank you so much! Have a Great Day!

via Google
Frances&Frank Pitts

Family Air is the Best of the Best. I will ALWAYS use Family Air and I highly recommend them for new install or service. I have 4 AC units on 3 homes and they have installed 2 of the 4 units and maintain them all. Jim and the rest of the …

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Response from business owner

Thank you so much. After a long day I come home and go thru emails and saw yours. Thanks again!

via Google
Bobby Sp

Prices are average but the service is exceptional.

via Google
Dawn Nickel

We just had a new heating & cooling system installed by these guys and we couldn't be happier. They were outstanding throughout the process. This company is stellar. We highly recommend using them for all of your AC & heating needs.

via Google
Jesus Medina

Kurt went above and beyond for us! In less than a week, we got a quote and had our new AC unit installed. Way better price than other companies. Thanks Family Air!

via Google
John Dwelis

Jim runs a great company. Call him for all your air conditioning needs. He'll fix you up.

via Google
Jennifer Brown

I have been using Jim for over 10 years on multiple properties. He and his crew are always friendly, prompt and extremely knowledgeable! I will never use anyone else. Fast service, dependable, and every tech has an unbeatable work ethic. …

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via Google
Mary Alice Frei

Family Air definitely lives up to their name. This company really cares about you and your concerns. James installed our new system and took great care in any retrofitting that needed to done. Highly recommend, James made sure we understood…

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Jeff J

I had four estimates to replace my ac unit and Family Air was the best price. The whole process from estimate, installation and customer services was top notch. With Family Air you don't get the high pressure sales pitch. They don't try to …

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John Grounard

I was quite pleased with the work done by Family Air. I would highly recommend them.

via Google
Steve Bennett

These guys are great. Local family business, great customer support and very competitive pricing. I always call them first.

via Google
chris trafton

Thank you FAMILY AIR TEAM from all of us at Tucson Rolling Shutters & Screens. We just had Family Air replace both AC units on our corporate office. They explained our options and made professional suggestions. We went with their …

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Damon Day

I am very satisfied that I picked Family Air for my Jeeves & Co Homewatch business. Your technicians are the best, this last time catching a slipshod install (by others) of a drain tube, and correcting it while there for a routine check.

via Google
Ron Shotts

After 25 years, my AC decided to die. I called Familyair and Jim came out and gave me a cost for a new AC. The price was right, but, moreover, the installation and followup service was even better. Familyair is very professional and care …

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Melanie Korth

Wonderful customer service! We are very pleased with our air conditioner units!

via Google
Polly Martin

Always professional, attention to detail

via Google
Bob Barnhill

Excellent, knowledgeable employees. Professional job done by all. Totally satisfied with the work done as advertised. Would recommend Family Air anytime. Thank you all.

via Google
Mack Norris

Our AC went out, called a repairman, quoted me $4,000 to $7,000. Our Heating and Air is 1 unit. He said it is warn out. Cost, $300.00. to tell me that and add 1 lb. of R2.

A friend from church gave me the number to Family Air. The repairman…

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Joyce Evangelist-Ajvix

Great company! I got an HVAC system installed with no problems, after being told by another company that this would be impossible. Not only was this done, but it has been 2 years and I just had the annual inspection done. Things are going …

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Dale Slaughter

We have used Family Air on multiple properties and they have always been the best. Honest, trustworthy, professional and very competitive on pricing. They continue to perform at a high level for our business and personally.

via Google
Ralphhaysroofing Ekstrom

Great company! You have a great staff. Communicated with us every step of the way. Alex was pleasant and educated us on how the system works That, is great customer service. From one business to another Thanks!

via Google
David Knoff

They care about doing the right job and doing it well. The owner is happy to help diagnose the issue over the phone. I tried a few things to fix my AC which narrowed down the problem so it was nice that we were able to work through the …

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Ron Arenas

One of the top HVAC contractors in the Tucson area.

via Google
Robert Sleeper

Best AC Company in Tucson....by far...honest, fair, dependable, and they do a great job.

via Google
Kevin Huston

Very professional and did exactly what we needed and didn't try to get us to buy a new 10,000 unit like the others did..

via Google
Dale Burt

I found this company on yelp and used them based on the reviews. They did not disappoint. Their technician Mark was thorough, courteous and got us up and running at minimal cost. Honest business, I'll use them again!

via Google
Randy Lyle

Thank you Family Air for saving my friend from an unscrupulous company – Orangutan Home Services. I could make this a very long post, but suffice it to say that instead of my friend being sold an oversized, overpriced, complex Bosch heat …

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Richard Giuliani

Yup, I now understand why they get the ratings they do!

via Google
Finn Jake

Called Family Air in the middle of summer for bids on a whole new unit. Kurt came out promptly and was the only person to spend the time to measure all my windows to ensure an adequate unit would be proposed. Kurt got me the bid quickly and…

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Bob Dunwoody

Good work. Basic knowledge about A/C systems. Employee very competent. Cost was not great but ok.

via Google
Kevin Pierce

AC unit in my house was built in '96. Freon is cost prohibitive even with a home warranty. AC unit would cool sometimes to 80 if it was also cool outside. I asked for quotes from 5 places. Jim Beard got back to me within 15 mins and worked …

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Susan Costell

Ever since I bought my home, my biggest fear was my heat pump going out. Family Air promptly ended those fears. From the first call and technician showing up at my house, I felt like I had made the right decision by calling them. They were …

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Elena Zurheide

Very nice and they do daily check in's it seems. Install scheduled for Monday. I'm excited. update: it was a smooth install and they were very respectful.

via Google
Debbie Hemsworth

Great service. Reasonably priced.

via Google
Darlene Ernst

We had Family Air replace one of our units that failed in 2015. When the second unit failed last week we didn't hesitate to call them again. They provided the same prompt response, fair price and very professional and courteous installers. …

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Colleen Laszakovits

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home …

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Gerard Raneri Your Mobile Dog Trainer

I signed up with Family Air for their Maintenance Agreement. So far they came out three times. All three times I was impressed and pleased with their service. The service men seem to truly know what they are doing and are polite and …

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Kameron Hanson

I took close to a dozen competing proposals and bids to replace my non-functioning A/C-Furnace with a new unit. In my own research, I kept coming to the same advice: It isn't the unit you buy, it's the people who install it that matter. As …

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Pat Jury

Overall experience has been excellent. We received quotes from several companies. Family Air was professional, friendly, and efficient. No sales pitches, honest discussions, and reasonable prices that beat all the other companies. We …

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James Frazier

Everything from the quote to the final installation went smoothly as expected. Great customer service, I would highly recommend to friends, family and other colleagues.

Thanks again Family Air for making our burning hot facility cool and …

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kermit smith

Awesome

via Google
Alex Chambers

Great experience with Family Air. Thorough, friendly, and quality work.

via Google
LM

We chose Family Air because of their awesome online reviews and because their price and responsiveness was outstanding. We are completely delighted with this company on every level and highly recommend them. We replaced our HVAC system just…

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Richie Brevaire

Very helpful on the phone – easy to get financing and schedule appointments – thank you!

via Google
Bill Wood

Family Air has always been on time, professional, cost effective and has great service response! We have used them at our home as well as at our place of business. We recommend Jim and his staff to all our friends and customers in need. …

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Elizabeth Newton

Family Air were great. They came out fairly quickly given the time of year. They explained what was broken and fixed it at a reasonable cost.

via Google
Colleen Rafferty

We just had a new Air Conditioning and Heating unit installed and we couldn't be happier. The staff in the office, the owner, and the installers were fabulous. We got just the right unit for our home and price range and it was installed …

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John Bravo

Quick Professional service, As a Realtor for over 30 years I will continue to recommend Family Air to all my clients!

via Google
Thomas Orr

Got a very fair bid on a split system for a rental property I own from Johnathan, scheduled an install for the following Tuesday and James and Rob did a fantastic job shoehorning in a brand new Rheem system. I am more than satisfied and I …

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Veronica Huerta

our experiance with Family Air was over the top, they not only provided excellent service but amazing customer service, Our Tech was Tim, he came to our business Viking car wash with a positive and friendly attitude and had no problem …

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Dave Maloney

I was very impressed with the inspection of our house and the detail that was written on the estimate. You were more expensive than a competitive bid, but all of my questions were answered. Thank you.

via Google
Mike Pullman

Superior service in all areas.

via Google
Lynn Badeau

We have used your company several times, we were always pleased with your work and your prices, thank you for your good service.

via Google
Patricia Thomsen

Have used them for a few years now. The technicians are very efficient and know their job. Would highly recommend.

via Google
Jeff Shelton

Great work! Will be using them again for more of my multi-family units!

via Google
mike pentacoff

The Family Air install team was knowledgeable and supportive in the install of a replacement split system in a 70 year old structure. Equipment placement was critical to code compliance and they were flexible in meeting two placement …

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Patrick Mcclanahan

James treats his customers just as his company name says, family! His service prompt and complete. The workers congenial and diligent. The follow up thorough. You can't go wrong with Family Air...they're family!

via Google
Gerald W

I have always had great experiences with Family Air. This time was no exception. Josh confirmed that my condenser fan needed to be replaced and also suggested that we replace our pitted contactor at the same time. He arrived on time, …

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Scott Henderson

This company is professional and friendly. It's a pleasure to work with them.

...and their pricing is not high, either!

via Google
Kathlene Koziol

I used Family Air for the first time 1/27/17, and they will be my go to A/C company from now on. I was very satisfied and will recommend them to friends and family. Thanks Family Air!

via Google
Richard Burch

I see them being in business for another 20+ years!

via Google
Nacny G

Very professional, very prompt, excellent paper work, excellent job at our inspection. I would recommend Them and would also use them again.

Trevor Dickerson

In a time where many companies put profits before quality and service, it's refreshing to find a company that is an exception to the trend. Family Air is that company. They put the time and effort into designing the most efficient (cost …

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Mike G

We needed a new HVAC system and we went with Family Air because Jim, the owner went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and …

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Lawrence Webber

Andrew came out to do an inspection. He took his time and thoroughly inspected the AC and heating components. I refer them to all my friends and family.

via Google
Mellissa Palmer-Beard

Great Service

via Google
Jeff Douglas

Replaced a 20 yr old unit with a new unit. The install was very challenging but completed without any issues. The new unit is working well so far. The overall experience was very positive from the planning of what unit was needed to the …

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Marcia Winick

Unfortunately, we had a heat pump installed in May

and this summer we had a leak in the roof because of

a faulty installation. The new unit was not sealed properly

and allowed the wood the unit was on to rot and cause

damage to the roof and…

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Ron A

Great company , solve my issue with A/C quickly and professionally.

via Google
Lisa Riddle

I needed a new A/C and heater installed in my home as mine was 20 plus years old and had multiple repairs. I contact four different companies to come out and submit proposals. Three worked with TEP including Family air and one did not. TEP …

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Karin Sandfort

Family Air installed 3 air handling units at our Tucson house.They were unbelievably easy to work with. They were dependable, punctual, cost efficient and personable. What a refreshing change of pace from the usual service/contractor …

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David Upham

Our 13-year-old A/C unit died and was not covered by our home warranty company. We called Family Air, LLC and they were able to install a new and upgraded unit within just a couple of days. All techs were professional and personable, and …

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jerry harmon

I recently had a problem with the AC at a rental property and Family Air was the only company who suggested a repair that if it failed within 60 days the cost of the repair would apply towards a more expensive repair or replacement. Todd …

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Delia Stevenson

I highly recommend Family Air. Trustworthy, professional, and friendly service are the qualities that best describe this business. Family Air will take care of you!

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Herbert M. Sams

I had a 20 year old system replaced in my house on 07-12-2016. I received a quote for a two stage system that seemed very reasonable to me. Needless to say I upgraded my system from the previous one and with that came many different issues …

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J. McClary

I have had an extremely positive experience with Family Air Cooling & Heating. Recommended highly!

via Google