Customer Testimonials

From 160 reviews
Nancy K.

This is an amazing company. Prompt, honest and always there for my a/c needs. I highly recommend this business!

Thank you so much!

Nancy

via Yelp
Pat Jury

Overall experience has been excellent. We received quotes from several companies. Family Air was professional, friendly, and efficient. No sales pitches, honest discussions, and reasonable prices that beat all the other companies. We …

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via Google
James Frazier

Everything from the quote to the final installation went smoothly as expected. Great customer service, I would highly recommend to friends, family and other colleagues.

Thanks again Family Air for making our burning hot facility cool and …

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via Google
kermit smith

Awesome

via Google
Alex Chambers

Great experience with Family Air. Thorough, friendly, and quality work.

via Google
Bill Wood

Family Air has always been on time, professional, cost effective and has great service response! We have used them at our home as well as at our place of business. We recommend Jim and his staff to all our friends and customers in need. …

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via Google
LM

We chose Family Air because of their awesome online reviews and because their price and responsiveness was outstanding. We are completely delighted with this company on every level and highly recommend them. We replaced our HVAC system just…

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via Google
Richie Brevaire

Very helpful on the phone – easy to get financing and schedule appointments – thank you!

via Google
Ramin S.

These folks are simply amazing! I had hired a contractor to install two HVAC systems into two mobile homes situated clear out off Ajo Highway in mid Spring. By late May the property had sold and closed escrow and soon after the buyer called…

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via Yelp
Devon B.

Jim responded to my message within minutes and offered to have someone out within the hour. My husband wanted to go with someone else instead but I was very greatful for their quick and pleasant response

via Yelp
Elizabeth Newton

Family Air were great. They came out fairly quickly given the time of year. They explained what was broken and fixed it at a reasonable cost.

via Google
Colleen Rafferty

We just had a new Air Conditioning and Heating unit installed and we couldn't be happier. The staff in the office, the owner, and the installers were fabulous. We got just the right unit for our home and price range and it was installed …

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via Google
John Bravo

Quick Professional service, As a Realtor for over 30 years I will continue to recommend Family Air to all my clients!

via Google
Jane G.

This company went above and beyond for me. My AC went out, they tried a quick fix by adding freon. That worked for a few hours. When I called them back Kurt immediately sent out two guys, Greg, and Michael to replace the entire system. It …

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via Yelp
Thomas Orr

Got a very fair bid on a split system for a rental property I own from Johnathan, scheduled an install for the following Tuesday and James and Rob did a fantastic job shoehorning in a brand new Rheem system. I am more than satisfied and I …

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via Google
Veronica Huerta

our experiance with Family Air was over the top, they not only provided excellent service but amazing customer service, Our Tech was Tim, he came to our business Viking car wash with a positive and friendly attitude and had no problem …

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via Google
Maria G.

Just had the entire HVAC system replaced, including duct sealing (thanks to owner Jim for suggesting testing those for leaks--because of a majorly bad original install by the builder, we had almost 40% leakage from the ducts). These guys …

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via Yelp
Donna M.

Courteous and efficient air conditioner condenser went out. Mesa came out replaced it in a jif. My system is very old. Guess who am going to call to get a new one!!!!!

via Yelp
Dave Maloney

I was very impressed with the inspection of our house and the detail that was written on the estimate. You were more expensive than a competitive bid, but all of my questions were answered. Thank you.

via Google
Mike Pullman

Superior service in all areas.

via Google
D. L.

This company is so fantastic, I wish everyone in Tucson with heating and cooling needs would be their customer. Any contact with Family Air from the office ladies, Faith and Crystal, to Josh the technician has been a positive experience.

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via Yelp
Frank F.

We just moved into our brand new home less than a year ago and the A/C stopped cooling. I found Family Air on yelp and used them because they had a great score. Now I can honestly say I know why now. They responded quickly and although the …

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via Yelp
Lynn Badeau

We have used your company several times, we were always pleased with your work and your prices, thank you for your good service.

via Google
Patricia Thomsen

Have used them for a few years now. The technicians are very efficient and know their job. Would highly recommend.

via Google
Jeff Shelton

Great work! Will be using them again for more of my multi-family units!

via Google
Janice C.

We were looking for an honest company that was competent in servicing all the major brands and does not gouge with unnecessary and exorbitant pricing. This company delivered. We are customers for life.

via Yelp
Hank B.

We had to replace our inefficient 16 year old AC package system about a month ago. We got bids from a number of different AC firms, checked BBB rating and Registrar of Contractors and decided to go with Family Air.

When Kurt came out, he …

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via Yelp
mike pentacoff

The Family Air install team was knowledgeable and supportive in the install of a replacement split system in a 70 year old structure. Equipment placement was critical to code compliance and they were flexible in meeting two placement …

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via Google
Patrick Mcclanahan

James treats his customers just as his company name says, family! His service prompt and complete. The workers congenial and diligent. The follow up thorough. You can't go wrong with Family Air...they're family!

via Google
Bo J.

Quick response time....fair price....nice folks....what's not to like!

via Yelp
Gerald W

I have always had great experiences with Family Air. This time was no exception. Josh confirmed that my condenser fan needed to be replaced and also suggested that we replace our pitted contactor at the same time. He arrived on time, completed his work quickly and the bill was fair. You can trust Family Air to do what is needed at a fair price.

Scott Henderson

This company is professional and friendly. It's a pleasure to work with them.

...and their pricing is not high, either!

via Google
Frank P.

Family Air Owner, Jim, came to my house and gave me a very competitive bid. I had another company that I was all set to use but Jim's knowledge about the specifics of my job blew his competition away. Jim discussed increasing my concrete …

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via Yelp
Jamie T.

Thanks Tim for the quick and professional work you did on our heat pump system. Highly recommended!

via Yelp
Kathy K.

I highly recommend Family Air. Due to water coming in through the intake vent, I called Family Air. Kurt came out and did the inspection. Unfortunititly, there were serious issues around the way the duct work was done by Zen Air. Kurt …

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via Yelp
Kathlene Koziol

I used Family Air for the first time 1/27/17, and they will be my go to A/C company from now on. I was very satisfied and will recommend them to friends and family. Thanks Family Air!

via Google
Richard Burch

I see them being in business for another 20+ years!

via Google
Vladeck K.

I wish every maintenance company was like this one.

It's probably a sad comment that the thing that blows me way about Family Air is that they schedule appointments quickly, phone if they're running late, and nearly always show up on time. …

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via Yelp
Nacny G

Very professional, very prompt, excellent paper work, excellent job at our inspection. I would recommend Them and would also use them again.

Trevor Dickerson

In a time where many companies put profits before quality and service, it's refreshing to find a company that is an exception to the trend. Family Air is that company. They put the time and effort into designing the most efficient (cost …

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via Google
Michael G.

We needed a new HVAC system and we went with Family Air because Jim, the owner, went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and …

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via Yelp
Mike G

We needed a new HVAC system and we went with Family Air because Jim, the owner went above and beyond in his efforts to figure out exactly what we needed for our home. The installation was absolutely thorough from the start to finish and …

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via Google
Joe G.

Called Family Air for a service on a unit that was not cooling. The phone call was quick and efficient (about 5 minutes) and was offered several appointment times that were convenient. I was given a 2-hour service window and the technician …

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via Yelp
Lawrence Webber

Andrew came out to do an inspection. He took his time and thoroughly inspected the AC and heating components. I refer them to all my friends and family.

via Google
Mellissa Palmer-Beard

Great Service

via Google
Gary B.

Winter heating inspection. Kevin found many flaws in my system controls, fixed those and sold me a new thermostat. Excellent knowledge and communications. Very professional. Truly pleased to find Family Air as annual provider for HVAC.

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via Yelp
Jeff Douglas

Replaced a 20 yr old unit with a new unit. The install was very challenging but completed without any issues. The new unit is working well so far. The overall experience was very positive from the planning of what unit was needed to the …

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via Google
Ron A

Great company , solve my issue with A/C quickly and professionally.

via Google
Marcia Winick

Unfortunately, we had a heat pump installed in May

and this summer we had a leak in the roof because of

a faulty installation. The new unit was not sealed properly

and allowed the wood the unit was on to rot and cause

damage to the roof and…

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via Google
Lisa Riddle

I needed a new A/C and heater installed in my home as mine was 20 plus years old and had multiple repairs. I contact four different companies to come out and submit proposals. Three worked with TEP including Family air and one did not. TEP …

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via Google
Bill W.

I've been personally using Family Air for years as well as referring them to my customers and have nothing but positive things to say. They're always friendly, honest, and efficient in what they do. We're lucky to have them in Tucson!

via Yelp
Karin Sandfort

Family Air installed 3 air handling units at our Tucson house.They were unbelievably easy to work with. They were dependable, punctual, cost efficient and personable. What a refreshing change of pace from the usual service/contractor …

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via Google
David Upham

Our 13-year-old A/C unit died and was not covered by our home warranty company. We called Family Air, LLC and they were able to install a new and upgraded unit within just a couple of days. All techs were professional and personable, and …

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via Google
RUserious? R.

Fair price, got the system I wanted, just waiting for my warranty address to be corrected.

via Yelp
jerry harmon

I recently had a problem with the AC at a rental property and Family Air was the only company who suggested a repair that if it failed within 60 days the cost of the repair would apply towards a more expensive repair or replacement. Todd …

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via Google
Delia Stevenson

I highly recommend Family Air. Trustworthy, professional, and friendly service are the qualities that best describe this business. Family Air will take care of you!

via Google
Duane C.

I needed to replace my AC and furnace, I called several companies for a quote. Most of the people that came out were sales people. Kurt Astorga was the first person that was concerned about my needs at a reasonable cost. The day of the …

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via Yelp
Karen B.

5 stars for KEVIN at Family Air !!! If you're looking for service for your A/C needs, look no further. This is the company to go with. Kevin came out to our house the other week ... Called before hand to say how far away he was. He arrived …

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via Yelp
Jesse G.

I chose Family Air after reading their reviews. I had replaced a few components on my unit even though I am by no means a Air Technician. My Outside motor fan even after replacement along with the capacitor, would not kick over on its own. …

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via Yelp
Janet K.

What an excellent experience with Kurt and crew, Jonathan And Gregory. Tim got old unit running but by the end of the day I realized I needed new unit. Old unit just couldn't keep up with heat and Tim told me it had a leak and was pretty …

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via Yelp
Pam S.

We had 3 companies come to our home to assess our air conditioners- Intelligent Design, Alaskan Air and Family Air. It was clear to us right from the beginning that Family Air would be our choice. Integrity is worth more than money and …

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via Yelp
Herbert M. Sams

I had a 20 year old system replaced in my house on 07-12-2016. I received a quote for a two stage system that seemed very reasonable to me. Needless to say I upgraded my system from the previous one and with that came many different issues …

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via Google
Tina B.

In December 2015, a brand new heater/AC unit was installed and the swamp cooler removed by Family Air. The workers broke a cross over the door, which FA did compensate me for and left a mess in one of the closets, which they apologized for …

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via Yelp
J. McClary

I have had an extremely positive experience with Family Air Cooling & Heating. Recommended highly!

via Google
Amy C.

Great company! Quickly came out to my home to fix and access our AC issues! They quoted me for some venting work and its was significantly less then other quotes. Office and technicians are courteous and respectful every time I have called…

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via Yelp
Laurel Kuhn

Family Air replaced my A/C unit on time and on budget. They were prompt, courteous even cleaned up after themselves. They were able to get it estimated and installed within a week. I would recommend them highly.

via Google
Tom B.

A heating/AC repair company you can trust. Who knew?

Called on Friday during a heat wave. Explained it was no emergency, but thought one of our two central AC units was having trouble keeping up with the outside heat when it got over 110. …

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via Yelp
Cecilio C.

My A/C was down for over two weeks while dealing with another company. Our home was miserable due to record heat. The manager for that other company still has not called me back. I finally decided to go elsewhere and after reading the great…

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via Yelp
Debbie T.

I called this service call in from out of town for a friend based on the referrals from Yelp. I can honestly say that everything went as smooth and professional as I could have asked for. From the time that I spoke with the women in the …

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via Yelp
TJ V.

Amazing service! Our air conditioning system decided to stop working at about 4:00pm on a Sunday night. It also happened to be 110 degrees (record breaking heat) during the day, so our home was becoming miserable very quickly. After I …

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via Yelp
Melissa K.

I've never had a service call respond so quickly on any day of the week, let alone on a Sunday. We called a little after 8am and by 10:05am Jim had shown up, replaced a faulty part, and was out the door. Amazing customer service and he is …

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via Yelp
Erin Donathan

Trustworthy and on time

via Google
Bill N.

My AC went out and the technician found the problem was a plastic bag stuck in the blower. He asked if I wanted him to clean the coils since he was there and I said yes. When he took off the panel he saw the coils were clean and they did …

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via Yelp
Tucson Tena

Highly recommend Family Air! This business will stand behind their products and service. We had a challenging situation and they saw through every detail to the end. They would respond promptly, regardless of time of day or day of the week…

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via Google
Allen K.

Family Air managed the conversion of my 60's era house from annoying swamp cooler to a quiet and efficient A/C. My electric bill only went up about $10.00 a month, and it's been worth every penny. Their work is reliable and prices were …

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via Yelp
CARL WM OBERG

Our home has zoned heating & cooling, with three gas packs. We've used Family Air for at least five years on a contract basis. Their technicians service the units twice a year. Family Air is prompt, dependable, and trustworthy. The last …

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via Google
David D

Great experience working with you guys.

Michele D.

We had a really good experience with Family Air. I contacted the owner on Yelp and he responded and we set up a time to come out and see about our air conditioner. The guy that came to the house was very knowledgeable and fixed the problem…

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via Yelp
Apple P.

I chose Family Air because of the excellent reviews. Well, they did not disappoint. Josh, the super knowledgeable technician was on time, efficient, professional, and very knowledgeable on all things air conditioning. The quote and final …

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via Yelp
Joshua B.

I am a returning customer to Family Air and wanted to write about my recent business with them. I just purchased my second home and had Andrew, one of their technicians come out to do an inspection while the home was in its inspection …

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via Yelp
Alexander F.

I received a call from another AC service company that rhymes with scary. After reading the reviews, I quickly discontinued my appointment. Then, I searched around and found Family Air. BEST DECISION FOR AC, and here's why.

Amazing service…

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via Yelp
Wildcat D.

Great Company! Family Air is properly named, as it is a family business. We needed a VERY tired unit replaced in our townhouse. I called many places. Jim at Family Air actually answered the phone. He came out and had it figured out and …

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via Yelp
Samuel Swegle

We needed a new air conditioner/heater for our home. We met with half a dozen different companies. Family Air was a company that a close friend recommended. When we met with Jim, he was very interested in understanding our concerns and …

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via Google
Susan H.

I recently called Family Air (on a Sunday afternoon, thinking I would leave a voicemail) to obtain a second opinion on our non-operative heat pump. The owner was in the office and so picked up the phone (I was shocked, to put it mildly). He…

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via Yelp
Bill K.

Had Family Air out for my annual service, Andrew was a top gun. He checked it all, and took the time to explain things to you. Never tries to sell you anything you don't need. This is really the best heating and cooling firm in town, you …

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via Yelp
R Bright

I got a very reasonable quotation for a replacement heat pump from Jim and a great experience with the office and installation staff. Josh went above and beyond to make sure everything was working right and to qualify for a TEP rebate. I …

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via Google
Don L.

The first thing that you will notice with the reviews of Family Air are mostly all five star reviews. Let me assure everyone needing HVAC services that every one of these five star reviews are well earned and spot-on. After a very bad …

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via Yelp
Loretta A.

I am pleased to recommend Family Air Heating and Cooling without any condition or qualification. I have used them for both repair and replacement of my furnace and air conditioner. From the first call to office staff I found the personable …

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Juan Z.

Had Family Air come out to give our family cooling and heating system an inspection. Tony from Family Air came out and introduced him self and listened as we told him our concerns with the system.

We had two other companies come out to give…

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via Yelp
Stephanie G.

We wanted/needed our evap removed because we had a A/C and the evap was old, rusted, and causing roof damage. Family air had the best prices and out of all the quotes and customer service from other companies, they were the most reliable …

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Diane T.

Initially scheduled vent cleaning which was thorough and affordable. They checked our furnace as part of the service and were concerned about the CO level. Required to have it checked by our home insurance choice of contractors and they …

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via Yelp
Antonio Torres

I trust Family Air LLC. They proven themselves over and over, again

via Google
Lizette P.

I needed to fix my ducts as someone had made holes in them to 'install' flexi-duct. The supposed installation was a mess and every company I had call wanted and arm and a leg to take care of the problem. Family air solved the issue for a …

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via Yelp
Alice C.

We just had a new HVAC installed as part of the TEP rebate program, and Family Air was who we chose as our contractor. I cannot say enough good things about them. Kurt came out and did a thorough evaluation of our HVAC needs and made a …

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A P.

I have hired these guys a few times now and am happy with their services.

They show up when they say they will, the techs have been polite and professional, they explain how things work, and their prices are reasonable.

Definitely the kind …

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Glynda Krahenbill

Always great service. Tech called to let me know he was running late and then called to say where he was and about how many more minutes he would be. He addressed the problem promptly and got our system up and running again. Quote for the …

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Linda L.

Family Air was quick and very responsive when we came back from vacation to find our AC not working! They were there and on the job before we even had a chance to get uncomfortable. Chris was very professional and did his darndest to …

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Bruce E.

Prompt, firiendly, and fair. Assessed our dated system with options to fix or replace – replace was recommended and the right decision. They get high marks for treating you right!

via Yelp
Donna Watt

They gave us very prompt, thorough and reliable service

via Google
imgrado

Management took extra care to fix an issue from the past couple of years! Thanks Family Air! Now I just need to make sure it leaves my credit report!

via Google