Customer Testimonials

Dear Family Air Team,

I wish to say thank you for your hard work. I am a firefighter who was on shift and received a frantic call from my wife that our AC went out in the middle of the night. Our home was getting steadily warmer and she was having a hard time keeping our 4-month old son cool. Unfortunately in my profession we cannot simply take time off whenever we need it to run home for these kind of things, so I began to call around instead. One of your technicians, Mark, called me and showed up at around 6 pm on Sunday to start work on our unit. He looked around, found the problem and worked with the supplies available to fix our improperly installed unit. Mark was kind and easy going, he was open to answering my questions and even showed me a few things about my AC.

To go a step further; Mark also helped me neighbor who’s AC went out on Friday. While he was packing up my neighbor struck up a conversation and Mark did a quick look on their system and helped them determine the problem the same night which was nice because they still had a while before anyone else was available to come out.

Overall, I just wanted to say thank you for being willing to work during weekends and evenings when other companies were pushing us off to other days. Mark did a great job and was a fantastic representative of your company and we all appreciate it. Thank you.

Respectfully,
-Paul

Dear Family Air,

My wife works out of the house and we had Evap Cooling in our home. As you might imagine, after last summer’s record heat, that she swore if we didn’t switch over to A/C, I was going to be a lonely man with my Evap cooling!!!  Family Air to the rescue…I contacted them through Yelp, Kurt called, made an appointment to come review the existing set up, took about 45 minutes to examine and come up with SIX options for us. Two days later, we made our decision and called Kurt. He came out the next day and we signed the agreement. I asked him when we would be scheduled for installation, he told us they could begin the following Monday at 8:00 am.

Monday morning came and Kurt, Steve and James all showed up on time. Kurt showed Steve and James what we had ordered and requested and BAM off to work they went. (I should add, that I forgot to take my Harley out of the garage to give them better access, and they were so careful not to even rub against it…so I’m REALLY thankful.) They finished the job at about 5:00 pm, gave us a thorough walk through on the system, cleaned up the site and even moved the Evap Cooler around to the back of my lot so I could use it in one of my garages!! (They’ll be back to install that too- they just don’t know it yet!!!)

Well, needless to say, we are extremely happy with Family Air and I won’t have to be a lonely man with Evap for the rest of my days!!! Great Job to everyone involved, great team effort and now we (I) can live in peace!!

– Rick T.

From 249 reviews
Patricia McKinley
Patricia McKinley

Our air conditioning went out during very hot Tucson weather. Faith, in the office, scheduled for a technician, Greg, to come out the very next day! Alas our system had breathed its last......

Kurt, the sales rep called within an hour with …

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Response from business owner

Thank you for the kind words, I will let all know. Thank you!

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Lou LaFrate
Lou LaFrate

The only concern we had was that the technician was not wearing any PPE, mask or gloves when he arrived and was performing his duties. He was extremely cordial and professional in all other aspects of his visit.

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Deplorable Excellence
Deplorable Excellence

I used Facebook messenger to contact this company and they got back to me within an hour. Appointment was scheduled for 3:30pm but Greg called me today and said he was able to stop by a couple hours earlier if I wanted, which worked out …

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William Simpson
William Simpson

I've had Family Air do maintenance checks on my AC unit for the last couple years and they've always been friendly, punctual, and very thorough.

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THOMAS sweeney
THOMAS sweeney

Great advice on the operation of my previous system and their solution for it.

On service calls they again make the operating system understandable so that I can make good judgements about the solutions they offer.

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Jamie Robinson
Jamie Robinson

Always a pleasure to do business with Family Air. Excellent prices & great service! Jonathan was prompt, knowledgeable and did the job right the first time!

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Eric Howard
Eric Howard

I called Family Air to inspect our 19 year old HVAC system. It works but not so great in the heat of the summer. I wanted a thorough inspection and some honest recommendations. That's what I got from Greg our service tech. Very pleased with…

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Busted Knuckles
Busted Knuckles

Family Air Just replaced our 26 year old unit that was at its end of life. From start to finish Jonathan was very knowledgeable ,professional, and prompt. He answered all of our questions and took time to explain a remedy with an air flow …

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Response from business owner

Awesome! Thank you for taking the time to post a review!

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Danaycee Esquer
Danaycee Esquer

I have made Family Air my to go to when i need any type AC related services, they are honest, reliable and trust worthy. With living over seas and renting my home in Tucson, I love that I can get ahold of them via email and make payments …

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Response from business owner

Thank you for having Family Air as your heating and cooling provider.

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Kaye Williams
Kaye Williams

Family AC is great. They quickly diagnosed our problems, corrected/fixed and them. Honor and integrity. Love it

Response from business owner

Thank you, Have a Great Day!

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Dan Chance
Dan Chance

I contacted Family Air and 2 other companies for bids on a complete replacement of my 20 year old HVAC system. The owner of Family Air, Jim Beard came out and after looking at the old system, his proposal was not only the low bid, but he …

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Response from business owner

Dan we all thank you for your time and respect for this review. Have a Great day!

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Jay Sherman
Jay Sherman

Excellent 👍!

Response from business owner

Thank you!

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Steve Pavlik
Steve Pavlik

I was told the unit had to be replaced from another company and was busy trying to find one , when I decided to get a second opinion ! And was relieved when I received a call saying it’s all fixed now !!! Yay great company highly recommend

Response from business owner

Thank you so much, have a great day!

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Larry Rogow
Larry Rogow

Outstanding company and great service...

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Robert Lemieux
Robert Lemieux

They responded right away. I had a great conversation with the technician about the age and condition of my unit. He did not try to sell me something I did not need. He corrected the problems quickly. When it is time for a new unit – …

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Dorothy Murphy
Dorothy Murphy

Excellent work with excellent customer service!

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Rex Openshaw
Rex Openshaw

We use them for all our swamp cooler needs.

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Tracey Shipley
Tracey Shipley

I called last minute needing an inspection for the purpose of buying a home. They were able to send Tim at the time and day needed. We literally had one day and a 3 hour window. Tim was great! He explained the system to me. Went over …

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Response from business owner

Thank you!

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Dan Landau
Dan Landau

Easy scheduling, showed up on time, quality work at a reasonable price. Two thumbs up!

Response from business owner

Awesome!

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Carson's Power Vac
Carson's Power Vac

James is a great guy and helped me get my AC up and running and Faith is always friendly and helpful when I call an all around great company to do business with

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Judy Bird
Judy Bird

Family Air was called to provide a second opinion after we had a visit from Hamstra H&C the day before. Hamstra diagnosed a leak in the inside compression line, stating there was streaks of oil visible indicating a leak. We didn't tell this…

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Arlan Colton
Arlan Colton

From reception to the techs who came to the house, very professional, friendly and informative. People came when expected, work took less time than estimated, problem solved. This involved an older a/c unit that, as it turned out, needed …

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Richard Alexander
Richard Alexander

I had a second leak in the Rheem AC unit I purchased from them 4 years ago. The first was in the coil the second in a line to the compressor 4 months after the first one. Called Rheem and they said this was not uncommon. FA came and fixed …

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Claudio Bartolini
Claudio Bartolini

Rafael did a great job. He checked both the AC unit and furnace.

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J Peterson
J Peterson

Responded quickly to fix our evaporator unit, fair price and great service

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Ralph Delgado
Ralph Delgado

The crew arrived on time, were extremely professional and polite and the work was accomplished in a timely manner. The execution of the project was flawless. Definitely would use again and highly recommend

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Aj Vix
Aj Vix

I love Family Air they do my home and now my office. They are polite friendly and courteous They do a great job and in a timely manner.

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Cat Dello
Cat Dello

They have been working on troubleshooting my HVAC in a nee new construction. Very polite and patient with the process

Response from business owner

Thank you so much, you will be very satisfied with your new home real soon!

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David Burgett
David Burgett

Our business uses Family Air and we are very happy and recommend them sincerely.

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Amy Perrin
Amy Perrin

After reading many reviews on Yelp for various companies, big and small, I decided Family air would be my best bet. I have a 19 year old unit that in all honesty has not been well maintained over the years. As it has gotten older it has had…

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Response from business owner

I am here reading plans and your review comes my way. Thank you and have a great day!

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Michael Cardwell
Michael Cardwell

This is the third time we have used Family Air, this time to do a major replacement of our old inefficient furnace and AC unit. The experience from estimate to install and operation was flawless. They worked around our schedule, showed up …

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Response from business owner

Thank you to a Great start of my day!

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Aland Russell
Aland Russell

The estimating process went very well and the proposed price was much better than average. The installation was scheduled within 5 days and it was completed quickly and cleanly. I would use them again.

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Integra Dance Arts Dance Arts
Integra Dance Arts Dance Arts

Family Air is a wonderful company. They have replaced my home air conditioner and serviced units at my rental property and business. They are responsive, on time, and professional.

Response from business owner

THank you this morning two of us had the pleasure of your post

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Diana Tollenaar
Diana Tollenaar

Family Air diagnosed my HVAC . There labor for replacing coils was the lowest cost from 2 other local competitors. They serviced my Rheem unit and took care of the warranty on parts for me. They also matched the refrigerant to the …

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JoAnn Hoppel
JoAnn Hoppel

I met the Company thru a visit to my former employer. IHaving been in construction for many years, I felt confident that they were committed to excellence and not ripping people off.

While on a trip to visit my Grandson out of state, my …

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Thom Lewis
Thom Lewis

I ask a lot of questions. Tim, as usual, was happy to answer them that is why I always ask for him when it comes time for servicing. Family Air has helped us keep our 25 year old HVAC system running. Thank you.

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Pat Bailey
Pat Bailey

Family air is a great company. We’ve used them multiple times for multiple projects and just regular service. Prices are moderate, service is fantastic.

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Dan Kalm
Dan Kalm

Good people good family good technicians. I highly recommend them.

Response from business owner

Thank you so much for the kind words! Have a great day!

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Kelly Powell
Kelly Powell

I have been a very satisfied customer for about two years now, and recommend Family Air to everyone. Recently my 83 year old mother had her AC unit checked out by her regular service company. Less than a week later, her AC died. Temps at …

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Response from business owner

Thank you for taking the time to review

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Ronald Kirk
Ronald Kirk

Family Air is by far one of the best air conditioning companies my family has used. They are honest,caring and wonderful people you could ever meet. My family will never go to anybody else as long they are in business. Give Family Air a …

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Justin Petersen
Justin Petersen

I contacted Family Air to get a quote on a mini split that I needed for a home sale. I also did not want to spend an arm and a leg. Upon calling, I spoke to a very pleasant young woman who answered. I told her of the issue I had. She told …

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Virgil Cain
Virgil Cain

To be certain, dealing with this company was a pleasure at every stage. Scheduling a visit was uneventful, the serviceman was prompt and knowledgeable, and the price came in far under what I had feared the damage might be. I had budgeted an…

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Stephanie Ryan
Stephanie Ryan

Installed our unit in 2013 and have serviced it since- though, there has only been one or two (minor) problems at all since then so service has mostly been us asking for system checks. Professional, fast, on time, and reasonably priced. I …

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Ralph Concepcion
Ralph Concepcion

The best company in pima county.

Honesty and responsible.

Is very hard to find companys like that.

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Peter Else
Peter Else

The two technicians from Family Air showed up on time, worked efficiently, and charged exactly what the estimate said they would charge. So far, the system is working well, but it has not been tested under really hot conditions yet. I'll …

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babagwa babagwa
babagwa babagwa

If I could give this company 10 stars, I would. This company would bend backwards for you to get your system running! Starting with the office staff Faith and Crystal, Ken the technician always on time, knowledgeable and nice. Thank you Jim…

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Lara Fisk
Lara Fisk

The sales rep., Kurt< was FANTASTIC!! Honest, flexible and extremely helpful. I will go nowhere else.

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Shelly Glandon
Shelly Glandon

Tim and Kurt were great to work with. They suggested a cost-effective way to repair my AC system, while other companies wanted me to replace the whole system.

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Steven White
Steven White

Once again Family Air did a fine job. Greg did a great job trouble shooting a couple of problems. They always have fair prices and show up and complete the job. Thanks Steve

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Stephen Sweat
Stephen Sweat

We love Family Air. Always great service. Professional and knowledgeable. Won't use anyone else.

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Douglas Shupe
Douglas Shupe

Gregg from Family Air made the service call on April 12th. Integrity, character and honesty. Fair price and would recommend to everyone. The name FAMILY says it all. Will call them again before winter for heat pump check. Thanks Again!

Response from business owner

Thank you for taking the time to review Family Air as well as Greg. Have a great day!

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Deb Dedon
Deb Dedon

Family Air installed my Rheem in 2014 and have provided prompt support and reassurance that it stays in top running form. Thanks guys!

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adele abrams
adele abrams

Service by Ralph was excellent! He was thorough, friendly and knowledgeable.

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William Duff
William Duff

Jonathan Estorga, Family Air Conditioning, did an outstanding job explaining what was needed in our new air conditioning unit. He described with easy to understand terms how the American Standard unit would be ideal for our house.

The team …

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Libby Czopek
Libby Czopek

I was very pleased with my experience with Family Air. They gave me options, answered all my questions, showed up when they said they would, did a great job and cleaned up after they were done. I'm so happy with my new system. Thanks guys!

Response from business owner

Thank you for the comments, have a great day!

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Jennifer Merkle
Jennifer Merkle

All of the service I have received from Family Air has been timely, efficient and reasonably priced. They are a great company with a wonderful staff. I highly recommend Family Air to anyone in Tucson.

Response from business owner

Thank you for the kind review. I happen to have an office/rain day and is so appreciated. Have a great day!

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Jennifer Mohr
Jennifer Mohr

I called Family Air after receiving a very high quote for my work and a lot of communication issues from my regular AC repair company. Family Air gave me reasonable bid and completed the job without hassle. There were a couple small issues …

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Mark Nicholas
Mark Nicholas

My son had his air conditioning replaced, and was Happy with the best price and great service and installation. I called for a repair which was completed fast and at a very reasonable price. I will call them again when the need arises. …

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Response from business owner

Thank you, have a great day!

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Lewis Brooks
Lewis Brooks

They did exactly what they said they would do. they gave a estimate quote and stuck by it. They said the install team would survey the site on Monday – and they did. They said they would be in 8:30 AM on Friday and it would only take one …

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James Beard
James Beard

To all customers

During times of distress in my industry we see both sides of customers thrilled and upset. There is always something however minor or extreme can change the output of the day. Our days during the summer start about 4:30-5:…

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Nicholas Kondon
Nicholas Kondon

Start to finish a great experience. We faced several questions: repair or replace, redesign safety systems in crawl space, etc. We got professional pros and cons for each choice. The work started and finished on time and on budget. We think…

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Response from business owner

Thank you and have a wonderful day!

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Melissa Callahan
Melissa Callahan

James and his team at Family Air Air are the best in the business. When we called to tell them that the front AC unit at my preschool had breathed its last breath, they came to the rescue that same day with 2 portable units to keep the …

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Response from business owner

Thank you! So appreciated!

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Michael Tate
Michael Tate

I have used Family Air many times and they always come through. I recently had a part go bad on my ac and their technician Greg worked late into the evening to make sure my system was repaired and working the way it should be before he left…

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Response from business owner

Thank you so much

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Tiffany Thornton
Tiffany Thornton

We went with Family Air because of all of the great reviews...and they did not disappoint! Tim gave me a call about 30 min prior to arrival, so I wasn't stuck at my house waiting for him. He was very professional and thorough. After reading…

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Frances&Frank Pitts
Frances&Frank Pitts

Family Air is the Best of the Best. I will ALWAYS use Family Air and I highly recommend them for new install or service. I have 4 AC units on 3 homes and they have installed 2 of the 4 units and maintain them all. Jim and the rest of the …

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Response from business owner

Thank you so much. After a long day I come home and go thru emails and saw yours. Thanks again!

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Mary Alice Frei
Mary Alice Frei

Family Air definitely lives up to their name. This company really cares about you and your concerns. James installed our new system and took great care in any retrofitting that needed to done. Highly recommend, James made sure we understood…

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Jennifer Brown
Jennifer Brown

I have been using Jim for over 10 years on multiple properties. He and his crew are always friendly, prompt and extremely knowledgeable! I will never use anyone else. Fast service, dependable, and every tech has an unbeatable work ethic. …

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Colleen Rafferty
Colleen Rafferty

We just had a new Air Conditioning and Heating unit installed and we couldn't be happier. The staff in the office, the owner, and the installers were fabulous. We got just the right unit for our home and price range and it was installed …

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Jeff J
Jeff J

I had four estimates to replace my ac unit and Family Air was the best price. The whole process from estimate, installation and customer services was top notch. With Family Air you don't get the high pressure sales pitch. They don't try to …

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chris trafton
chris trafton

Thank you FAMILY AIR TEAM from all of us at Tucson Rolling Shutters & Screens. We just had Family Air replace both AC units on our corporate office. They explained our options and made professional suggestions. We went with their …

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Mack Norris
Mack Norris

Our AC went out, called a repairman, quoted me $4,000 to $7,000. Our Heating and Air is 1 unit. He said it is warn out. Cost, $300.00. to tell me that and add 1 lb. of R2.

A friend from church gave me the number to Family Air. The repairman…

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Finn Jake
Finn Jake

Called Family Air in the middle of summer for bids on a whole new unit. Kurt came out promptly and was the only person to spend the time to measure all my windows to ensure an adequate unit would be proposed. Kurt got me the bid quickly and…

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Elizabeth Newton
Elizabeth Newton

Family Air were great. They came out fairly quickly given the time of year. They explained what was broken and fixed it at a reasonable cost.

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Colleen Laszakovits
Colleen Laszakovits

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home …

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Gerald W
Gerald W

I have always had great experiences with Family Air. This time was no exception. Josh confirmed that my condenser fan needed to be replaced and also suggested that we replace our pitted contactor at the same time. He arrived on time, …

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Nacny G
Nacny G

Very professional, very prompt, excellent paper work, excellent job at our inspection. I would recommend Them and would also use them again.

Sandra Day Prout
Sandra Day Prout

Great staff and very prompts courteous knowledgeable

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David D
David D

Great experience working with you guys.